Many people in the industry know USNR as a sawmill machinery manufacturer, but may not realize the extent to which we manufacture and stock replacement parts and components that keep sawmills running day after day.

In fact, we stock nearly 10,000 different part numbers for USNR equipment including Perceptron, Forano, Log Boss, Inovec, HEMCO, Irvington-Moore, Kockums, Schurman, Lunden and even some competitors. When you add custom manufactured parts to that, in any given year we sell more than 20,000 different items, making USNR a real “one-stop parts shop.” Besides parts that we manufacture ourselves, we also keep on hand other items you need regularly, like bearings, valves, belts, chain, and cylinders.

“We have a massive product line and legacy of equipment going back into the 1950’s,” said Shirley Lawrence, Parts and Conversions Manager at USNR headquarters in Woodland, WA. "We maintain engineering drawings for every machine ever manufactured by USNR and its subsidiaries," she added. This means that replacement parts, even for equipment manufactured decades ago, will be manufactured to original specifications every time.

USNR has been in business nearly 40 years, with some business units tracing their roots back more than 130 years. “One of the things that differentiates USNR,” according to Sylvain Boucher, Parts Manager in Plessisville, QC, “is that as an OEM we have access to the engineering data and technology from each of the brand names represented by USNR.”

USNR has tremendous capabilities with direct access to a large inventory and responsive engineering and manufacturing teams. “It allows us to provide a better customer response and quicker turn around,” Shirley explained. “For example, in a couple of emergency situations we've been able to turn around a basic arbor in less than 24 hours. We do whatever it takes to solve the problem and get the mill back up and running again.”

Keith Fulmer, Parts Manager of USNR in Hot Springs, AR expresses a similar commitment, “I tell my customers that we’re in the industry together, so if they’re not doing well, we can’t do well either. You don’t have to have a million dollar piece of machinery to get us to call you back, and if we don’t have what you need, we’ll help you find it.”

USNR is dedicated to helping mills respond to adverse market conditions by targeting cost effective areas in the mill that can be repaired or upgraded. For example, USNR conducts educational seminars on chipper maintenance and performance enhancement. Sylvain explains, “A chipper in a mill is often just considered a trash can, but we’re showing our customers that when the machine runs well, it’ll put money in their pockets.”

Alan Robbins, Sales Manager in USNR’s Jacksonville, FL office notes, “Our product history covers USNR Kilns, Irvington-Moore Kilns, Moore Dry Kilns, and even Standard Dry Kilns. We carry parts for all of these product lines, and can service any controller whether it uses a computer, or electronic or vapor tension instruments. We can still calibrate those old Moore-Coe instruments."

USNR processes around 75 parts orders every day, and ships them all over the world. “One of the biggest changes I’ve seen over the years has been the globalization of our business,” Shirley explained. “It’s very challenging because more than ever now, we’re dealing with customers all over the world which involves different time zones, different currencies and different languages.”

Here's what some of our customers are saying:

“USNR is probably one of our top providers as far as responsiveness and service quality goes. We have a very good relationship.” – Andre McMillan, Maintenance Manager of Simpson Timber in Shelton, WA.

"USNR is always prompt when returning calls and getting price quotes to us. They try to get us the parts before we actually need them." – Jesse Mathews, Purchashing Agent for MeadWestvaco in Cottonton, AL.

“I’ve always had full satisfaction with the USNR parts department. I think they’re a very professional and dedicated group. The response is always good, and the prices and quality are excellent. I recommend them highly.” – Wayne Morris, Purchasing Agent for Carrier Forest Products in Prince George, B.C.

“One of the things we prize about working with USNR is that you can get good diagrams and good technical information, and that’s very important to us.” – Charlie Garrott, Maintenance Superintendent at Simpson Timber in Tacoma, WA.

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A phone call, fax, or email is all it takes to get high quality replacement parts shipped quickly, anywhere in the world. Just call 800-BUY-USNR, 24 hours a day, 7 days a week, 365 days per year. Between 5:00 AM and 5:00 PM, Pacific Time, Monday through Friday, your call will be answered by one of our experienced parts sales representatives. At other times you will be connected to our after-hours emergency support network. You can also request a quote any time by using our online form or by sending an email to parts@usnr.com.